Module

Screen pops

2 Topics

15 mins

Pega Call 8.8

Visible to: All users

Intermediate

Pega Call 8.8

Pega Call 8.7

Pega Customer Service 8.8

Pega Customer Service 8.7

English

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

After completing this module, you should be able to:

Define configuration options for screen pops

Customize a screen pop

Pega Call v4

Screen pops

5 mins

Configuring a screen pop

5 mins

Module Quiz

5 mins

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