Digital Messaging channels

In this module, you learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer through a set of questions. The chatbot gathers the required information and completes the service request. A chatbot can help reduce agent workload and provide customers with always-available service.

After completing this module, you should be able to:

Available in the following mission: