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Module

Creating predictions

2 Topics

20 mins

 Visible to: All users
Beginner Pega Customer Decision Hub 8.7 English

Predicting customer churn is one among many business use cases involving predictive models. Pega Customer Decision Hub™ uses predictions that use predictive models to improve one-to-one customer interactions. Learn how to create a new prediction in Prediction Studio and use the new prediction in an engagement strategy.

After completing this module, you should be able to:

Create a new prediction
Use a prediction in an engagement strategy

Practice what you learned in the following Challenges:

Creating a churn prediction v2 Leveraging a churn prediction v2

Available in the following mission:

AI for 1:1 Customer Engagement v1

Topics

Creating a churn prediction

10 mins

Using predictions in engagement strategies

5 mins

Module Quiz

5 mins

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