Updating a dialog
2 Tasks
15 mins
Scenario
As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer's first name when making an address change.
| Role | User name | Password |
|---|---|---|
| Customer Service Manager | csmanager | password123! |
Your assignment consists of the following tasks:
Task 1: Run the Address change service case
Start an interaction and run the Address change service case.
Task 2: Update the dialog
Use the Configuration Tools to update the dialog to add the first name to the dialog.
Challenge Walkthrough
Available in the following mission:
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