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Module

Case Management

11 Tópicos

1 h 35 min

 Visible to: All users
Beginner Pega Platform 8.6 Case Management Inglês

Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

Disponível nas seguintes missões:

Introduction to Pega Platform v4 Customer Service Low-Code Developer v5

Topics

Pega Express delivery approach

5 min

Case life cycle

10 min

Case life cycle design

10 min

Multi-step forms

5 min

Case status

5 min

Assignment instructions

5 min

Service-level agreements

10 min

Routing work

15 min

Work approval

5 min

Email correspondence

10 min

Child cases

10 min

Quiz do módulo

5 min

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