Misión
Business Agility in 1:1 Customer Engagement
5 Módulos
3 Retos
3 horas 5 minutos
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Business agility in 1:1 customer engagement overview
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Módulo
Business agility in 1:1 customer engagement overview
2 Temas
15 minutos
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Módulo
Pega 1:1 Operations Manager overview
3 Temas
20 minutos
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Módulo
Launching a new offer on web
4 Temas
35 minutos
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Reto
Launching a new offer
6 Tareas
30 minutos
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the increased interest rates, the economy has...
Updating existing actions
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Módulo
Updating existing actions
1 Tema
10 minutos
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Reto
Updating existing actions
8 Tareas
30 minutos
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides...
Implementing a business change using Revision Management
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Módulo
Implementing a business change using Revision Management
2 Temas
20 minutos
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Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.
To ensure a logical...
Adding a group-level engagement policy
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Reto
Adding a group-level engagement policy
4 Tareas
20 minutos
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business included an...