Customer Service Developer

Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.  

Use the...

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic...

As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...

You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

In this module, you learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. In a live chat session, the customer interacts...

The business wants to let customers open an account by using digital messaging channel. The chatbots can handle this type of request and allow agents...

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...