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Módulo

Suggesting tasks to agents

3 Temas

35 minutos

 Visible to: All users
Principiante Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Inglés

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Después de completar este módulo, podrá hacer lo siguiente:

Configure Intent when records
Configure a service case to use an Intent when record
Leverage Pega Customer Decision Hub to make suggestions

Disponible en la siguiente misión:

Customer Service Developer v3

Topics

Creating an Intent when record

5 minutos

Service case suggestion with Customer Decision Hub

15 minutos

Configuring service case suggestions from CDH

10 minutos

Cuestionario del módulo

5 minutos

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