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Módulo

Business agility in 1:1 customer engagement overview

2 Temas

15 minutos

 Visible to: All users
Principiante Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Inglés

Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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Después de completar este módulo, podrá hacer lo siguiente:

Describe business agility and its importance in one-to-one customer engagement
Distinguish between business-as-usual and enterprise changes
Describe the steps involved in managing business changes in one-to-one customer engagement

Disponible en la siguiente misión:

Business Agility in 1:1 Customer Engagement v3

Topics

Agility in a customer engagement project

5 minutos

Change management process

5 minutos

Cuestionario del módulo

5 minutos

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