Initiating a call from a messaging interaction

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to chat, but available to take a call, the CSR can initiate a phone call in the middle of the chat to make it easier to gather the information required to resolve the issue.

Después de completar este módulo, podrá hacer lo siguiente:

Disponible en la siguiente misión: