Módulo

Next best action and customer interactions

2 Temas

20 minutos

Visible to: All users

Principiante

Pega Customer Service 8.8

Decision Management

Inglés

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

Después de completar este módulo, podrá hacer lo siguiente:

Explain the basics of the next-best-action approach.

Describe how a CSR can use the next best action.

Next-Best-Action and customer service

5 minutos

Next-Best-Action in a contact center

10 minutos

Cuestionario del módulo

5 minutos

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