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Módulo

Suggested cases

2 Temas

15 minutos

 Pega Customer Service 8.8 Visible to: All users
Principiante Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI Inglés

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Después de completar este módulo, podrá hacer lo siguiente:

Describe how audio from a customer call generates case suggestions for the CSR.
Configure a new suggested case.

Disponible en la siguiente misión:

Pega Voice AI v2

Topics

Suggested cases

5 minutos

Adding a suggested case

5 minutos

Cuestionario del módulo

5 minutos

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