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Módulo

Voice AI components

2 Temas

15 minutos

 Pega Customer Service 8.8 Visible to: All users
Avanzado Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI Inglés

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

Después de completar este módulo, podrá hacer lo siguiente:

Describe the components of the Voice AI architecture
Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.
Describe the configuration required to implement Voice AI in Customer Service.

Disponible en la siguiente misión:

Pega Voice AI v2

Topics

Voice AI architecture

5 minutos

Voice AI configuration

5 minutos

Cuestionario del módulo

5 minutos

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