Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Después de completar este módulo, podrá hacer lo siguiente:

Disponible en la siguiente misión: