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Módulo

Working with Voice AI models

2 Temas

15 minutos

 Pega Customer Service 8.8 Visible to: All users
Principiante Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI Inglés

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

Después de completar este módulo, podrá hacer lo siguiente:

Customize the AI model that the Speech Service uses to transcribe customer conversations.
Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

Disponible en la siguiente misión:

Pega Voice AI v2

Topics

Voice AI models

5 minutos

Training the NLP model

5 minutos

Cuestionario del módulo

5 minutos

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