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モジュール

Business agility in 1:1 customer engagement overview

2 トピック

15 分

Visible to: All users
初級 Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 英語

Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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このモジュールを完了したら、以下の目的を達成できるようになります。

Describe business agility and its importance in one-to-one customer engagement
Distinguish between business-as-usual and enterprise changes
Describe the steps involved in managing business changes in one-to-one customer engagement

このモジュールは、下記のミッションにも含まれています。

Business Agility in 1:1 Customer Engagement v3

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