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モジュール

Implementing a business change using Revision Management

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20 分

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初級 Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 英語

Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.

To ensure a logical separation facilitates change management, changes that do not fall into the technical domain are done in the business operations environment (BOE) according to the business requirements. Two types of changes are typically done in the BOE. High-volume day-to-day business tasks, such as updating, creating, editing action, treatment details, and low-volume tasks changes like taxonomy, arbitration, and Next best action designer configurations.

From the 1:1 Operations Manager, the change requests currently supported create an action and update existing actions.

For any other change that needs to be done in the BOE environment, you can do them from the Revision Manager. Learn how to make changes from the BOE environment.

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe the change management process
Initiate a change management request in the BOE
Implement a change request as an NBA Designer
Approve and deploy the changes as a revision manager to all environments by using the business change pipeline

このモジュールで学習したことは、下記のチャレンジで実践できます。

Adding a group-level engagement policy v2

このモジュールは、下記のミッションにも含まれています。

Business Agility in 1:1 Customer Engagement v3

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