Decision management features

Decision management features help to predict customer behavior in order to make decisions that meet customers' needs and achieve positive business outcomes. The Decision management feature of Pega Platform™ is configured with rules. For example:

• Decision strategy rules
• Data sets
• Data flows
• Adaptive and predictive analytics
• Interaction history

Data scientists or data analysts create the models that are required for decisioning in Pega Prediction Studio. 

The decision management functionality can be referenced in the life cycle of a case type by using the Decision and Run Data Flow shapes:

Decision shape

The decision shape in Pega Platform is enhanced to call decision rules such as Predictive Model and Scorecard.

Run Data Flow shape

Call a decision strategy, an event strategy, a text analyzer, or any other Decision Strategy Manager (DSM) component through a Run Data Flow rule type. By using a data flow to call a decision strategy, you can separate the business process from the decision strategies, and eliminate the need to update either component.

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