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Módulo

Content administration

7 Temas

1 h 20 minutos

Pega Customer Service 8.8
Visible to: All users
Principiante Pega Customer Service 8.8 Inglés

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and manage autotagging for better content organization. Create content types, templates, and snippets to streamline article creation, maintain consistency, and maximize reuse.

Después de completar este módulo, podrá hacer lo siguiente:

Group and classify content with taxonomy categories.
Apply content templates to streamline content creation.
Use snippets to improve content reuse.
Create, edit, and delete content types.
Organize help content creation around content types.
Enable auto-tagging to identify relevant topics and related tags.

Disponible en la siguiente misión:

Pega Knowledge v1

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